Totango is a leading customer success platform for recurring revenue businesses. Companies use Totango to manage their customers throughout their lifecycle so that they receive meaningful value from the service as per the goals they have set.
I started working at Totango in Apr 2015 as a Product Designer. I was leading product design efforts and designing to enable digital collaboration and increase the growth of the user base.
In 2020, Totango won the TrustRadius Best Usability Award, G2 Crowd Easiest to Use 2020, and was listed as G2 Crowd Top 50 Customer Service Product.
Projects
I am showcasing a few projects briefly here. I am happy to discuss them in more detail over a meeting. Contact me
Redesigning note-taking experience
I redesigned the experience of taking notes in Totango.
2019-20
New User Onboarding
Onboarding experience for newly signed up users.
2020
Scorecards
Scorecards are dashboards that provide visibility on the success metrics based on goals. I designed the scorecard setup and consumption experience
2018SuccessPlan
SuccessPlan was designed to enable customer success managers to define and track a mutual plan for their key accounts.
2019